Shipping and Returns Policy

Shipping and Returns Policy

GENERAL INFORMATION

These Shipping and Returns Policy apply to orders placed through elfelora.shop.

Seller: Metin Kavak – ALFElora
Tax Office: Gazikent Tax Office
Tax Identification Number: 5280058656
Address: İncilipınar Mah. Şehit Mehmet Öter Cad. Kepkepzade Park İş Merkezi, B Blok No: 13, İç Kapı No: 22, Şehitkamil / Gaziantep, Türkiye
Email: m.houssien00@gmail.com
Phone: +90 501 943 54 21

ORDER AND DELIVERY

Orders are prepared after payment confirmation and shipped to the delivery address provided by the customer during checkout.

The estimated delivery time may vary depending on product preparation, the destination country, and the shipping company. Unless otherwise stated, orders will be shipped within the legally required delivery period.

Shipping fees are displayed to the customer on the checkout page before the order is completed. The shipping company will be communicated to the customer during checkout or in the order confirmation.

The customer is responsible for providing complete and accurate delivery and contact information. The seller cannot be held responsible for delays caused by incorrect or incomplete information.

DAMAGED OR INCOMPLETE DELIVERY

The customer should inspect the package upon delivery. If the package appears damaged, opened, or incomplete, it is recommended to ask the courier to prepare a damage report.

For damaged, defective, or incorrectly delivered products, the customer should contact the seller by email or phone as soon as possible after delivery.

RIGHT OF WITHDRAWAL

The consumer may exercise the right of withdrawal within 14 days from the date of receiving the product, without providing any reason.

The withdrawal request must be submitted using one of the following contact methods:

Email: m.houssien00@gmail.com
Phone: +90 501 943 54 21

After submitting the withdrawal notice, the customer must return the product to the seller within the legally required period.

RETURN CONDITIONS

The returned product must:

• Not have been used beyond what is necessary for a normal inspection.
• Not be damaged or stained.
• Be returned with its labels, any included accessories, and invoice.
• Be safely packaged, preferably in its original packaging.

Before returning a product, the customer must contact the seller to obtain the return address and shipping instructions.

Return shipping costs will be determined according to the information provided before the order and the applicable consumer protection legislation.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

Exceptions to the right of withdrawal provided under applicable law may apply to products prepared according to the customer’s special requests or personal needs, altered in size, custom-made, or modified at the customer’s request.

The customer’s statutory right of withdrawal remains valid for standard products that have not been personally customized or altered.

REFUNDS

After the returned product reaches the seller, the necessary inspections will be carried out. If the return conditions are met, the payment will be refunded within the legally required period using the customer’s original payment method.

Due to bank processing times, it may take several business days for the refunded amount to appear in the customer’s account.

The customer’s statutory rights regarding defective, damaged, or incorrectly delivered products remain reserved.

INTERNATIONAL ORDERS

For international deliveries, delivery times may vary depending on the destination country and customs procedures. Unless clearly stated otherwise before payment, customs duties and other legal charges imposed in the destination country may be the customer’s responsibility.

For international returns, the customer must contact the seller before sending the product.

CONTACT

For delivery, exchange, and return requests:

Email: m.houssien00@gmail.com
Phone: +90 501 943 54 21

Last Updated: 07 August 2026